What are the shipping costs?

Shipping is within NZ only and costs $8.

How long until I receive my order?

Orders are dispatched within two days from the date you placed your order. Delivery is between 2 to 5 days, depending where in NZ you are.

What if my order is damaged/broken?

We are happy to resend any damaged/broken goods. All we ask is for a photograph showing proof of the damage from delivery. 

Do I need to do a skin patch test before using Reti + Rose products?

We recommend you do a skin patch test if you are using a Reti + Rose product for the first time, especially if you have sensitive skin. 

How long will Reti + Rose products last for?

As our ingredients are natural and we only use a natural preservative, the shelf life of our products are not as long as those from other brands with preservatives in. We recommend using the products within one month from receiving. Keep the face masks in the refrigerator for optimum freshness and try to ensure your hands are clean and dry before using.